Grievance Officer

In compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 8(10) of the Digital Personal Data Protection Act, 2023, CourtNetra has appointed a Grievance Officer to address user concerns related to the platform, user-submitted content, and personal-data processing.

The Grievance Officer’s name will be updated here within 15 days of any change, as required by law.

• Complaints about unlawful, misleading, or harmful content on the platform.
• Requests to remove information that violates the IT Act or DPDP Act.
• Data-principal rights requests — access, correction, erasure, grievance redressal (DPDP Act §§ 11–13).
• Account security incidents or suspected misuse of your data.
• Appeals against moderation or enforcement decisions taken by CourtNetra.

• Acknowledgement: within 24 hours of receiving a valid complaint (excluding weekends and public holidays).
• Resolution: within 15 days for most issues, as prescribed by Rule 3(2)(a) of the IT Rules, 2021.
• Urgent content take-down (court orders, child safety): within 24–36 hours as prescribed by applicable law.

1. Your full name, email, and a contact phone number.
2. A clear description of the grievance and the harm suffered.
3. Relevant URLs, screenshots, case IDs, or hearing references (if your complaint relates to content or data inside the platform).
4. The legal basis of your complaint (e.g., defamatory content, inaccurate personal data, privacy breach).
5. If filed on someone else’s behalf, a signed authorisation.

If you are not satisfied with the Grievance Officer’s resolution, you may escalate to the Data Protection Board of India (once operational under Section 18 of the DPDP Act, 2023) or file a grievance on the Government of India’s CPGRAMS portal.